faq's
LEON RETURNS & EXCHANGES
Can I reprint my label or obtain a mobile return code again?
Yes! If you’ve already registered your return, you can reprint your return label or obtain your Mobile Return Code by visiting our returns portal. Simply enter your order number and email address to reprint the label or manage your return request. This portal also allows you to track your return status, cancel a return request, or modify your return details.
Where is my return?
Once your return package is on its way back to our warehouse, the return process has started. When we receive and inspect your returned items, we’ll notify you if your return has been accepted or declined. This process can take up to 5 business days from the date your tracking shows "Delivered." Please allow up to 7 business days for the refund to be processed and credited back to your original payment method.
Can I exchange my item?
Currently, LEON does not offer direct exchanges. If you'd like to exchange an item, please return the original item by visiting our returns portal and place a new order for the replacement item. Once your return is processed, you will receive a refund to your original form of payment.
Can you help with a damaged product?
We're sorry to hear you received a damaged item. Please send a photo of the damaged product to help@usaleon.com with your order details, and we’ll assist you in resolving the issue. Please note, items outside of the 90-day return window cannot be returned or refunded.
What if my item is faulty?
Goods are considered faulty if they are received damaged or have a manufacturing defect within 3 months of purchase. After 3 months, items will no longer be considered faulty and will be evaluated based on normal wear and tear.
If your item is faulty upon receipt, you may return it for a refund by visiting our returns portal. For international orders, please contact us directly at help@usaleon.com.
ACCOUNT
Can I create a LEON account?
Yes, you can register for an account on our website. Enjoy the following benefits when you create a LEON account:
- Track your orders and review past purchases
- Save your shipping addresses for quicker checkout
- Manage your account details and email preferences
ORDERS & TRACKING
Where can I buy LEON?
LEON is available exclusively at usaleon.com, as well as select high-end retailers like NET-A-PORTER, SSENSE, and through premium department stores such as Nordstrom and Selfridges. To view all our stockist locations, click here.
When will you restock?
We're always working on new collections and restocks. To be notified when a product is back in stock, visit the product page and click “Join the Waitlist.”
Where is my order?
Once your order is placed, please allow 1-2 business days for us to pack and ship it. You'll receive an email with tracking details, so you can monitor your package's progress. Please allow up to 7 business days for your package to arrive after it’s shipped.
My package is missing—can you help?
If you have not received your delivered order or it has been lost in transit, please contact us at help@usaleon.com, and we will assist you.
Do you ship internationally?
Yes, we offer both standard and express international shipping to most countries. For more details, please visit our international shipping page.
Can I change my address information on my current order?
Orders are processed quickly, and we typically cannot change your shipping details once your order is confirmed. If your order has already shipped, we suggest contacting the carrier directly to update your address:
- UPS: UPS My Choice
- USPS: USPS Package Intercept
- DHL: DHL On Demand Delivery
PAYMENTS
What payment options do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, and Afterpay. Your card will be charged when your order ships.
What is Afterpay?
Afterpay allows you to buy now and pay later in 4 equal payments made every two weeks, with no interest. Simply choose Afterpay at checkout.
How can I get a LEON discount?
To stay updated on our best deals and exclusive offers, create a LEON account and opt-in to our marketing emails. By signing up, you'll be the first to know about new collections, restocks, and sales.
SIZING
Do you offer petite sizes?
Yes! LEON is proud to offer a full range of sizes, including sizes for petites. Our inclusive sizing ensures that every woman can find the perfect fit.
What size should I buy?
Check out our Size Guide for detailed measurements for each product to find the perfect fit.
MORE ABOUT LEON
How is LEON practicing sustainability?
At LEON, we are committed to sustainability. We work with suppliers who share our values of transparency, ethical practices, and sustainability. Our goal is to provide high-quality clothing with the least environmental impact possible.
Are factory workers paid a fair wage?
We ensure that all of our factory workers are paid fair wages and work in safe and healthy conditions. We believe in treating everyone with respect and fairness throughout our supply chain.
Do you have an affiliate program?
Currently, LEON does not have an open affiliate program. However, if you are an influencer or content creator, feel free to reach out to us at help@usaleon.com for collaboration inquiries.