faq's
resturn & echangaes
can i reprint my label or obtain mobile code again?
Yes! Please be sure you have already registered your return here. To reprint your label or obtain your Mobile Return Code, please visit the same SKIMS return portal and enter your order number and email address and follow the appropriate links to reprint. This link will also allow you to manage your return as needed, so you can cancel your return request and track your return status as well.
where is my return?
Once your return package is on the way back to our warehouse the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows Delivered. Please allow up to 7 business days for the refund to be processed back to your original form of payment.
can i exchange my item?
At this time we are not able to offer exchanges. We recommend requesting a return for the item you'd like to return at returns.skims.com and placing a new order for the new item. Once your return is received at our warehouse and processed, you will receive a refund back to your original payment method.
can you help with a damaged product?
We apologize that you received a damaged item. Please send a photo of the damaged product to help@skims.com with your information and we would be happy to help you with a resolution. Please note, any damaged item outside of a 90 day return window cannot be returned or refunded.
what if my item is faulty?
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 3 months of purchase. After 3 months from your order date, items are not considered faulty and are as a result of normal wear and tear.
If your item is faulty upon receipt, you may return it for a refund by logging into https://returns.skims.com. For international orders, please contact https://skims.com/pages/contact-us
account
can i create my account?
Register for an account here: https://skims.com/account/login and enjoy the following benefits:
• Track your orders and review past purchases
• Save your addresses for quicker check out
• Manage your account details, address book and email preferences
orders and tracking
where can i buy leon?
SKIMS is sold exclusively at SKIMS.com, NET-A-PORTER.com, SSENSE.com, OUNASS.com, through select Nordstrom locations, Nordstrom.com, David Jones and Davidjones.com, Selfridges & Co. and Selfridges.com, Galeries Lafayette and Galerieslafayette.com, Harrods, and Harrods.com, Holt Renfrew, and Holtrenfrew.com. To see our stockist locations click here. Be the first to know about new collections, restocks, and more by signing up for emails here.
when will you restock?
We are working hard to do another restock soon. Please navigate to a product and click Join The Waitlist for the desired item to be one of the first notified when it is back in stock.
where is my order?
Once an order is placed, please allow one to two business days for the order to be packed and shipped from our warehouse. Upon shipment, you will receive an email with your tracking information so you may track the package online. Please allow up to 7 business days for the package to arrive to you from the day your order is shipped.
my package is missing can you help?
Please contact us if you have not received your Delivered order or it has been lost in transit by the carrier and we would be happy to assist.
do you ship internationally?
Yes, we offer standard and express shipping options to most countries. For more information about international shipping, visit https://skims.com/pages/international
can i change address information on my current order?
SKIMS orders begin processing as soon as submitted and typically cannot be stopped or changed. However, once your order has shipped, if you need to edit or correct any address information, we recommend reaching out directly to the shipping carrier. Please note that modifying addresses or shipping methods can significantly impact the delivery processing time(s) and may incur fees, which are paid by the customer directly to the carrier.
Here are the specific instructions for our various carrier types:
UPS (Domestic Orders):
Create a My Choice UPS account for free address updates: UPS My Choice
USPS (Domestic Orders):
Use USPS Package Intercept to make address changes: USPS Package Intercept
DHL (International Orders):
You can change your delivery address, reschedule your delivery date/time, request to collect your shipment from a ServicePoint or place your shipment on a vacation hold using On Demand Delivery site.
payments
what payment options do you accept?
We accept Visa, MasterCard, American Express, and Discover cards. Your card will be charged once your order has been shipped.
You can also choose to pay with PayPal or Afterpay.
what is afterpay?
Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.
how can i get a leon discount?
The easiest way to make sure you're on top of all of our best deals is to open a SKIMS customer account and opt into SKIMS marketing communications. A SKIMS profile is free, and you'll be the first to hear about exclusive offers and sales—including discounts. Please remember that only discounts provided directly by SKIMS are valid.
Codes from any source other than SKIMS are not valid and will not successfully apply to orders placed on skims.com.
Register your SKIMS customer account and opt-into emails here.
sizing
do you offer petite sizes?
All of our styles are stocked in a full and inclusive size range.
what size should i buy?
Check out the SKIMS Size Guides to find Solutionwear™ and Bra band and cup measurements.
more about leon
how is leon practicing sustainability?
At SKIMS, we are committed to the highest ethical standards and legal compliance in all aspects of our business and product supply chain. We only work with suppliers and vendors who we believe in and share our commitment to sustainability, accountability and transparency.
are factory workers paid a fair wage?
All of our warehouse and factory workers are ensured fair wages, safe environments and healthy working conditions.
do you have an affiliate program?
SKIMS affiliate program is invite only. If you are an influencer who is interested in working with SKIMS, you may submit your info for consideration at https://influencers.skims.com/
Leon Influencer Program Application
Be the first to know about new collections and exclusive offers.